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Service Excellence

Strategic Direction 5: A County that performs and delivers results


Customer service has been an area of focus—and pride-- for the County for many years. The “Service Excellence” strategy represents a the next step in our customer service philosophy, in which regard for our citizens and each other is ingrained in everything we do.


Our strategy

  • Create a culture of service excellence
  • Educate staff about service standards
  • Get better quality of feedback on customer service

Download the Service Excellence strategy book



More information


Contact Customer Service




For employees


Download the printable Service Excellence reference sheet
Download the Service Excellence poster